AWS Connect + Claude AI Developer

About the Role

We are seeking an experienced AWS Connect + Claude AI Developer to design, develop, and deploy AI-powered customer contact center solutions. You will leverage Amazon Connect, Anthropic Claude, and AWS services to build intelligent, scalable conversational AI applications that enhance customer service delivery. This role offers the opportunity to work on generative AI technologies while solving complex enterprise challenges in customer engagement.

Key Responsibilities

• Design and develop Amazon Connect contact flows, queues, routing logic, and integrations with enterprise systems.
• Integrate Anthropic Claude models through AWS Bedrock into customer service applications and workflows.
• Build AI capabilities including agent assistance, call and chat summarization, intent detection, sentiment analysis, and automated response generation.
• Develop Retrieval-Augmented Generation (RAG) solutions using enterprise knowledge bases and vector databases.
• Build scalable APIs and serverless integrations using AWS Lambda, API Gateway, S3, DynamoDB, and other AWS services.
• Integrate Amazon Connect with CRM platforms, enterprise applications, and third-party systems.
• Develop, test, and optimize prompts and LLM workflows for Claude to support accuracy and performance.
• Implement logging, monitoring, security controls, and production support using AWS CloudWatch, CloudTrail, and related services.
• Collaborate with business analysts, product managers, and technical teams to gather requirements and deliver scalable AI solutions.
• Provide technical leadership and mentorship, including managing and supporting offshore delivery teams on client-facing engagements.
• Ensure code quality, security, and operational excellence across deliverables.

Required Skills & Experience

Mandatory Technical Skills

• Deep hands-on experience building production applications on AWS.
• Advanced proficiency configuring Amazon Connect contact flows, queues, routing, and integrations.
• Proven experience integrating and optimizing Anthropic Claude models through Amazon Bedrock for enterprise applications.
• Strong background building and deploying generative AI and LLM applications.
• Expertise in crafting, testing, and optimizing prompts for LLM performance and accuracy.
• Understanding of RAG architecture, vector databases, and semantic search.
• Proficiency with AWS Lambda, API Gateway, S3, DynamoDB, and event-driven architectures.
• Strong backend programming skills in Python or Node.js.
• Experience designing and implementing REST APIs and scalable, event-driven systems.

Preferred Skills & Qualifications

• Experience integrating Amazon Lex and Amazon Transcribe.
• Hands-on experience with contact-center or conversational AI solutions.
• AWS certifications such as Solutions Architect, Developer Associate, or Connect Specialty.
• Experience in the BFSI (Banking, Financial Services, and Insurance) domain.
• Experience leading and managing offshore delivery teams.
• Experience managing client-facing technical engagements and delivering enterprise solutions.
• Familiarity with vector databases such as Pinecone, Weaviate, or OpenSearch, and semantic search.
• Experience with infrastructure as code (CloudFormation or Terraform) and CI/CD pipelines.
• Knowledge of security best practices, compliance frameworks, and data privacy regulations.

Education & Background

• Bachelor’s degree in Computer Science, Engineering, or a related field, or equivalent professional experience.
• 5+ years of experience in AWS development and cloud architecture.
• 3+ years of hands-on experience with generative AI and LLM application development.
• 2+ years of experience with Amazon Connect or similar contact-center platforms.

What We’re Looking For

• Technical Excellence: Deep expertise in AWS services and the ability to architect scalable, secure solutions.
• AI/ML Proficiency: Strong understanding of generative AI concepts, prompt engineering, and LLM optimization.
• Problem-Solving Mindset: Ability to design solutions to complex customer engagement challenges.
• Leadership & Collaboration: Experience working with cross-functional teams and mentoring junior developers.
• Customer Focus: Commitment to understanding business requirements and delivering solutions that create measurable value.
• Continuous Learning: Interest in keeping up with emerging AI technologies and AWS service innovations.

Role Summary

You will own the full lifecycle of AI-powered contact center solutions, from requirements gathering and architecture design through development, testing, deployment, and production support. You will work with enterprise clients to understand their challenges and deliver customized AI solutions that enhance customer experience, reduce operational costs, and improve agent productivity.

What We Offer

• Opportunity to work with generative AI technologies and AWS services.
• Collaborative environment with experienced technical teams and industry experts.
• Professional development and certification support.
• Exposure to enterprise clients across multiple industries.
• Leadership opportunities, including the potential to mentor and manage teams.

Equal Opportunity Statement

We are an equal opportunity employer committed to building a diverse and inclusive workforce. We welcome applications from all qualified candidates and provide equal employment opportunities regardless of race, color, religion, gender, gender identity, sexual orientation, national origin, age, disability, or veteran status.