AWS / Linux Support Engineer

We are seeking a highly skilled and experienced AWS / Linux Support Engineer to join our technical team in Bangalore, Karnataka, India. This is an opportunity to contribute to the operations, design, build, and support of an enterprise cloud infrastructure platform for SAP workloads on AWS.

Job Details

• Location: Bangalore, Karnataka, India
• Open positions: 2
• Employment type: Full time
• Work schedule: Rotational shifts

About the Role

As a core member of the technical team, you will help operate, design, build, and support an enterprise cloud infrastructure platform tailored for SAP workloads on AWS. The ideal candidate has strong expertise in AWS core services and system operations in production cloud environments.

Key Responsibilities

• AWS services: Apply hands-on experience with AWS services, including EC2, Backup, Lambda, CloudWatch, Config, CloudTrail, IAM, KMS, and CloudFormation.
• SAP workload support: Support SAP systems on AWS, including cluster management, database administration (HANA and Oracle), and high availability (HA) management.
• Security: Implement and enforce security policies and controls, such as CIS benchmarks, malware protection, antivirus solutions, and secrets management, using AWS services.
• Automation: Automate AWS service deployments using infrastructure-as-code tools such as CloudFormation and Terraform, with Python scripting for Lambda functions and Bash.
• Linux administration: Administer and maintain Linux servers (RHEL preferred), including patch, volume, firewall, route table, and kernel management, as well as OS troubleshooting.
• Configuration management: Deploy and use configuration management tools such as Chef and Ansible to maintain system consistency.
• Networking: Apply networking concepts including TCP/IP, IP routing, NAT, and firewalls; manage network services such as DNS, LDAP, and HTTP proxies.
• Security practices: Apply IT security practices, particularly OS hardening.
• Documentation: Create and maintain documentation, including standards, methodologies, and system and application architecture diagrams.
• Troubleshooting: Serve as an L2/L3 escalation contact and provide support for production issues.
• Change management: Follow change management protocols when executing service requests and system modifications.
• Continuous improvement: Drive automation initiatives to streamline operations and improve efficiency and reliability. Help enhance cloud services for SAP and web applications, with a focus on scalability, security, and performance.
• Collaboration: Work effectively with a diverse, multinational team to deliver cloud services.
• Strategy and optimization: Contribute to strategies that optimize customer experience and support compliance with service-level agreements (SLAs).

Qualifications

Required

• Experience: 6–8 years of hands-on experience with AWS cloud services and Linux administration.
• Education: A relevant degree or equivalent practical experience.
• Certifications: RHEL and/or AWS certification required.

Preferred

• Knowledge of web servers such as Apache, NGINX, or IIS.
• Basic understanding of CI/CD principles and tools such as GitHub, GitLab, or Git CLI.

Project Context

This role supports an SAP project hosted in an AWS cloud environment, with multiple RHEL Linux instances configured for high availability. You will help develop technical solutions, investigate complex problems, and design scalable, flexible, and resilient cloud architectures. The position offers the opportunity to contribute to decisions and the continued development of the AWS platform.

We look forward to receiving your application.