Technical Specialist (VDI) – L3

Cephas Consultancy Services Private Limited

India, Maharashtra, Mumbai | India, Tamil Nadu, Chennai | India, Karnataka, Bengaluru

On-site · Full-time

Location: Bangalore, Chennai, Mumbai, India
Positions: 8 Full Time
Experience: 8 – 10 Years

About the Role

We are seeking an experienced Technical Specialist (VDI) at L3 level to join our team. This role involves deep technical expertise in VMware Enterprise Products and VDI solutions, with a focus on supporting and deploying complex infrastructure.

Key Responsibilities & Technical Skills

  • Overall 8+ years of experience in IT Infrastructure.
  • 4+ years of proven experience with VMware Enterprise Products, specifically End-User Computing (EUC) Horizon.
  • Extensive hands-on experience (typically 4+ years) in enterprise VDI, the VMware Horizon product suite (e.g., VMware Workspace ONE Access, VMware DEM), 3rd-party IDM integration, and supporting VMware/Microsoft technologies.
  • Expertise in hybrid cloud architectures, including AWS, Azure, and on-premises solutions.
  • Strong knowledge of diagnostics and troubleshooting for VMware Horizon versions and the broader Horizon Suite, including user-level issues, with an understanding of ESXi, vSphere, and cloud platforms.
  • Experience with log analysis and basic scripting skills to automate daily operations.
  • Must have hands-on deployment experience of Horizon infrastructure in large environments.
  • Experience in creating High-Level Design (HLD), Low-Level Design (LLD) documents, and solution documentation.
  • Solid TCP/IP knowledge with a strong foundation in LAN Technologies such as network switching, routing, and DNS.
  • Good Windows Server Administration and troubleshooting skills.
  • Hands-on experience with Hyperconverged infrastructure.
  • Ability to act as an interface with customers and third-party OEMs/hardware vendors, including raising support calls with Microsoft, VMware, and other vendors.

Preferred Certifications

  • VMware VCAP/VCIX (Desktop & Mobility)
  • AWS/Azure Architect
  • VMware Horizon

Soft Skills & Work Environment

  • Excellent verbal and written communication skills in English, including the ability to translate technical requirements into actionable plans, present information clearly, write comprehensive reports, and ensure high levels of customer satisfaction.
  • A proactive team player with strong collaboration skills, capable of conducting technical sessions, mentoring L1 team members, and fostering positive team dynamics.
  • Self-motivated and results-oriented.
  • Analytical and problem-solving skills.
  • Willingness to continually learn and adapt to new technologies.
  • Willingness to work US and UK shifts based on organizational needs and be available for on-call duties on a rotational basis, including night shifts.

Education

  • Any Engineering / Diploma / BSC / MCA / MCM (with IT specialization).