Assistant Manager – Community

About Us

We are a provider of sustainable, custom-built office solutions, offering flexible coworking, built-to-suit, and managed office spaces. We are committed to enriching the workspace experience through innovative designs and exceptional service.

Role Overview

We are seeking an Assistant Manager – Community to lead community engagement, client relationships, and day-to-day centre operations. This role supports client retention, service delivery quality, facility coordination, and a positive workspace experience.

Responsibilities

• Build and nurture the community across all workspaces.
• Manage the branch to ensure that contractual client deliverables—including customer satisfaction, response-time targets, and internal quality standards—are met.
• Lead client relationship initiatives at the facility through regular feedback meetings; record and analyse outcomes and coordinate with the Quality Assurance team to address client concerns and suggestions constructively.
• Support PRM programmes, feedback meetings, and consistent quality assurance for patrons.
• Proactively cross-sell relevant products and solutions.
• Monitor market and competitor activity and provide relevant reports and management information to management.
• Support sales and operational strategies established by management.
• Control costs and coordinate facility upkeep and maintenance with appointed vendors and staff.
• Oversee centre operations, including front-office management and supervision of housekeeping and pantry staff.
• Maintain stock and raise indents for housekeeping and pantry consumables; provide regular stock reports to management.
• Coordinate with Finance and Sales on invoicing, collections, receivables, centre-profitability management information, occupancy status, and exit notices.
• Handle administrative tasks, including compiling vendor invoices and payables documentation.
• Follow standard operating procedures to maintain operational consistency; regularly review checklists and housekeeping and pantry performance.
• Conduct quality checks and assessments to maintain customer satisfaction and meet client deliverables.
• Plan and execute client-engagement events and invite third-party organisers to hold events at company locations.

Qualifications & Experience

• Graduate or postgraduate with at least 3 years of experience in operations and community management at a coworking space, hotel, or equivalent environment.
• Excellent interpersonal and client-communication skills.