Customer Excellence Executive

Openings: 10 full-time positions

Experience: 1–2 years

About us

From a young parent stocking up for the family to a grandparent’s daily medicines, healthcare touches every stage of life. We make access simpler by delivering quality healthcare to customers’ homes 24/7.

What you’ll own

This isn’t a typical support role. Customers contact us in moments that matter, such as when a medicine delivery is delayed or an elderly parent urgently needs a prescription. You’ll own each issue until it’s resolved, coordinating across teams, making calls, and finding practical solutions. You’ll also help shape our approach to Customer Excellence.

Where you’ll spend your time

• Own customer issues from first contact to resolution across chat, phone, and email.
• Investigate problems thoroughly and identify root causes.
• Work with store teams, pharmacists, riders, technology teams, and leadership to resolve customer concerns.
• Identify recurring issues and help improve products, processes, and operations.

What we’re looking for

• Fluency in English and Hindi; additional regional languages are a plus.
• Strong problem-solving skills and the determination to see issues through.
• Comfort using technology and learning new tools.
• Experience handling high-pressure situations is preferred, but not required.

Location and working arrangements

• Location: Bellandur, Bengaluru; this is an in-office role.
• Work week: Six days, with rotating day and night shifts.
• Transport is provided for late-night shifts.