Claims Manager – Estimator

Job Type: Direct Hire

Job Overview

The Claims Manager / Estimator prepares accurate property repair estimates using Xactimate, based on on-site inspections for water, fire, hail, wind, and other disaster-related claims. In this role, you will manage Third-Party Administrator (TPA) losses, follow program guidelines, and consult with insurance carriers. You will be assigned a primary geographic territory, with possible work across other territories based on demand.

Day-to-Day Responsibilities

Estimate and Supplement Management

• Inspect sites and create repair estimates.
• Review peer estimates internally and process supplement approval requests submitted by project managers.

Project Handovers

• Lead kickoff meetings with accounting and project management teams before project handoff.
• Complete the “Baton Pass” with the customer, explain work authorizations, and collect signed paperwork.

Financial and Insurance Logistics

• Review financial documents and collect deductibles before repairs begin.
• Explain estimates to insurance adjusters, carriers, and TPAs to support profitable jobs.

Emergency Response

• Handle incoming emergency requests during business hours, such as tree removal, board-ups, and tarping.
• Deploy response teams and explain the process to clients by phone.

Documentation and Technology

• Use Matterport 3D scanning technology and log file updates in DASH, Xactanalysis, and TPA databases.

On-Call Rotation

• Participate in a 24-hour emergency on-call rotation once every 12–14 weeks, including evening and weekend availability.

Required Qualifications and Skills

• Prior experience using Xactimate is required. Level 1 or Level 2 certifications are preferred but not required.
• Understanding of insurance carrier requirements and TPA program guidelines is preferred; IICRC property restoration certifications are a plus.
• High school diploma or GED equivalent.
• Valid driver’s license and satisfactory driving record.
• Strong written communication and empathetic customer service skills for supporting property owners in high-stress situations.
• Professional familiarity with smartphone applications, databases, and Microsoft Office (Word, Excel, and Outlook).