Customer Service (Freight Forwarding)

Arbeit Group is hiring a customer service professional to join its team in the freight forwarding and logistics industry.

Location: Shah Alam, Selangor, Malaysia

Job Responsibilities

• Handle customer inquiries related to shipments, deliveries, and logistics services.
• Coordinate with customers, shipping lines, agents, and internal teams to ensure smooth shipment processes.
• Prepare and follow up on shipping documents and related administrative requirements.
• Monitor shipment status and provide regular updates to customers.
• Handle customer complaints and coordinate with relevant teams to resolve issues.
• Maintain good relationships with existing customers.
• Record and follow up on customer requests and shipment information.
• Support the sales and operations teams when needed.

Requirements

• Minimum 1–2 years of experience in customer service, freight forwarding, logistics, shipping, or a related industry.
• Familiarity with sea freight, NVOCC, freight forwarding, or logistics processes is preferred.
• Good communication and customer service skills.
• Ability to coordinate effectively with internal and external parties.
• Strong attention to detail and follow-up skills.
• Proficiency in Microsoft Office.
• Good written and verbal command of English and Bahasa/Malay is preferred.
• Ability to work independently and as part of a team.