Business Systems Analyst (1-Year Renewable Contract)

About IP&E GBA Limited

IP&E GBA Limited, a member of the Citadel Pacific Group, is an LPG supplier serving Hong Kong and Macau. The company distributes brands including Esso, Mobil, and Shell Gas through its distribution network. It is committed to delivering quality products and customer service, as well as supporting sustainable development and the community.

About the Role

We are seeking a Business Systems Analyst to join our Operations Excellence Team. In this role, you will identify opportunities to improve business processes and support transformation initiatives. You will work with stakeholders across the organization on process analysis, project implementation, and change management.

Key Responsibilities

• Analyze end-to-end business processes to identify inefficiencies, bottlenecks, risks, and opportunities for improvement.
• Gather and analyze data, facilitate stakeholder discussions, and document current-state processes.
• Develop recommendations and initiatives to improve productivity, efficiency, and customer experience.
• Work with business users and stakeholders to understand needs and translate them into actionable requirements.
• Define project scope, business requirements, and success measures.
• Support the planning, execution, and rollout of business transformation and process improvement initiatives.
• Coordinate with cross-functional teams to support delivery on time and within scope.
• Develop reports, dashboards, and insights to track performance and evaluate improvement initiatives.
• Support ad hoc projects, operational excellence initiatives, and improvement workshops.

Qualifications and Experience

• Higher Diploma or equivalent qualification in Business Administration, Statistics, Information Systems, Data Analytics, or a related discipline.
• At least 2 years of relevant experience in project management, business analysis, process optimization, system implementation, or change management.
• Demonstrated ability to drive process improvement and collaborate with cross-functional stakeholders.
• Strong analytical and critical-thinking skills, with the ability to solve complex business problems.
• Strong organizational skills and the ability to manage multiple priorities in a fast-paced environment.
• Attention to detail and a focus on quality and accuracy.
• Proficiency in Microsoft Office applications, particularly Excel, PowerPoint, and Word.
• Experience with SQL, Power BI, Tableau, or other data visualization or reporting tools is highly preferred.
• Strong communication and interpersonal skills, with proficiency in spoken and written English and Cantonese.

Employment Details

• Employment Type: 1-year outsourced contract, renewable subject to business needs and performance.

If you are interested in improving business processes, using data to inform decisions, and supporting organizational change, we encourage you to apply.