General Manager - Food Service Operations

About the Role

In this high-impact leadership role, you’ll be responsible for overseeing large-scale food service operations across one or more sites, ensuring excellence in service, quality, and compliance. You’ll guide teams, manage financial performance, and cultivate strong client partnerships while driving strategic initiatives that support growth and customer satisfaction.

This role involves managing people, setting direction, and deploying resources. You will be responsible for performance evaluations, pay reviews, and hiring/firing decisions. Results are primarily achieved through the work of others and depend on your ability to influence and negotiate within the organization. Progression within the career band reflects the acquisition of broad technical expertise, business and industry knowledge, and process and people leadership capabilities. You will be accountable for business, functional, or operational areas, processes, or programs, which may include dotted-line or matrixed management.

What’s in it for you

• Lead large, complex operations where your strategic thinking and leadership truly make a difference.
• Shape a high-performing team culture focused on accountability, innovation, and service excellence.
• Collaborate closely with senior stakeholders to influence long-term operational success.
• Own and impact financial performance through effective budgeting, forecasting, and cost management.
• Be part of a purpose-driven organization where your leadership supports health, wellbeing, and satisfaction.
• Gain exposure to enterprise-level initiatives and cross-functional collaboration opportunities.
• Make a lasting mark by helping to define and deliver best-in-class food service experiences.

What you’ll bring

• Proven experience leading large-scale, multi-unit food service operations with a focus on quality, service, and compliance.
• Exceptional leadership skills with a track record of developing strong teams and fostering a culture of engagement and performance.
• Advanced financial acumen, including expertise in budgeting, forecasting, and managing performance targets.
• Client relationship management skills and the ability to influence key stakeholders at all levels.
• A strategic mindset paired with hands-on operational agility to drive results in dynamic, high-volume environments.

Requirements

• Education: Bachelor’s degree or equivalent experience.
• Experience: Minimum 5 years of progressive management experience in large-scale food service operations.

What we offer

Compensation is fair and equitable, partially determined by a candidate’s education level or years of relevant experience. Salary offers are based on a candidate’s specific criteria, such as experience, skills, education, and training. We offer a comprehensive benefits package that may include:

• Medical, Dental, Vision Care, and Wellness Programs.
• 401(k) Plan with Matching Contributions.
• Paid Time Off and Company Holidays.
• Career Growth Opportunities and Tuition Reimbursement.

More extensive information is provided to new employees upon hire.