Senior Global Account Manager (GAM)

Senior Global Account Manager (GAM)

Department: Growth Department
Reports to: Head of Growth
Location: Central / Regional Operations (Kenya, UK, South Africa)
Role type: Individual Contributor

Position Overview

Smartcomply is seeking a motivated sales professional to own and expand strategic enterprise customer relationships across international markets. The Global Account Manager is the client-facing representative of the Smartcomply brand, driving market visibility, executing account strategies, and expanding adoption of its AI-powered cybersecurity, risk, and GRC automation solutions: Oculus, Adhere, Seequre, and Smartcomply Academy.

The role works with cross-functional leaders, product teams, and senior executives to build trust in new regions, connect compliance requirements to business outcomes, and lead sales engagements through to multi-product deals.

Key Responsibilities

• Build trusted relationships with director, VP, and C-suite stakeholders, including CISOs, CIOs, and risk and compliance leaders.
• Execute strategic account plans and drive product visibility and adoption across Smartcomply’s four product divisions.
• Collaborate with product, marketing, engineering, and executive teams to deliver tailored compliance and security outcomes.
• Manage an enterprise sales pipeline in CRM, tracking opportunities from discovery through close.
• Lead commercial negotiations and execute cross-divisional subscriptions, partner deals, and enterprise licensing.
• Maintain knowledge of technical and regulatory frameworks, including ISO 27001, PCI DSS, SOC 2, and NDPA, and connect client needs to Smartcomply’s AI capabilities.
• Gather regional and international market feedback for product and engineering teams, and work with Marketing on case studies, testimonials, and industry references.

A Day in the Life

Engage prospects and clients through video conferences, phone calls, and in-person briefings; manage CRM pipeline activity; lead product demonstrations; prepare tailored proposals with product marketing and technical leads; build relationships with senior stakeholders; track commercial agreements with legal and finance; participate in Growth strategy meetings; and stay current on cybersecurity, compliance, and regulatory requirements.

Basic Qualifications

• Bachelor’s degree in Business, Marketing, Information Technology, or equivalent practical experience.
• 3–5+ years of experience in B2B technology sales, SaaS account management, or business development, with evidence of relationship management and revenue growth.
• Experience engaging enterprise stakeholders and navigating structured B2B sales cycles.
• Experience selling SaaS, cloud, software, or cybersecurity solutions and understanding enterprise technology purchasing.
• Strong interpersonal, presentation, and written and verbal communication skills.
• Ability to manage a pipeline, conduct solution demonstrations, and close commercial deals.

Preferred Qualifications

• 3–5+ years of enterprise account management experience selling GRC, cybersecurity, compliance, fintech, or cloud-native software.
• Familiarity with standards such as ISO 27001, SOC 2, PCI DSS, GDPR, or NDPA.
• Success opening regional markets, establishing brand trust, and navigating multi-stakeholder enterprise deals.
• Experience delivering consultative presentations alongside senior executives.
• High energy, adaptability, and an entrepreneurial mindset suited to a fast-growing technology company operating across Africa and international markets.

Equal Opportunity Employer

Smartcomply is an equal opportunity employer. Hiring decisions are based on merit, experience, skill, and passion, and the company values a diverse and inclusive workforce.