E-Commerce Fulfilment Executive

E-Commerce Fulfilment Executive

Job type: Permanent
Level: L1
Department: Products & Commercial
Location: Islamabad
Reports to: Manager, Digital Product

Key Responsibilities

• Manage daily order processing, packing, dispatch, and courier coordination.
• Coordinate with courier partners on pickups, shipment tracking, delayed deliveries, and returns.
• Handle COD order confirmations and customer coordination.
• Manage warehouse inventory, including stock receiving, storage, stock counts, and reconciliation.
• Ensure physical inventory is accurately reflected in Shopify or other inventory management systems.
• Process returned and RTO stock, inspect products, and update inventory accordingly.
• Maintain warehouse organisation, product labelling, and stock movement records.
• Monitor damaged, missing, and excess inventory, and report discrepancies.
• Ensure compliance with warehouse SOPs and maintain accurate operational records.
• Monitor logistics and warehouse-related costs, including courier, packaging, and return expenses.

Entry Requirements

• At least 1 year of experience in warehouse operations, logistics, fulfilment, or dispatch, preferably in e-commerce.
• Understanding of inventory management, stock reconciliation, and warehouse operations.
• Familiarity with courier operations in Pakistan, such as TCS.
• Working knowledge of Shopify or similar e-commerce platforms.
• Basic proficiency in MS Excel or Google Sheets.
• Good communication skills in Urdu and English.
• Strong organisational skills, attention to detail, and a hands-on approach.