Fixed Operations Manager

Fixed Operations Manager

Location: Clarksburg, West Virginia, United States
Job ID: CLI-45779-9
Employment type: Direct hire

A well-established automotive dealership is seeking an experienced Fixed Operations Manager to oversee its Service and Parts departments. This leadership role is suited to an automotive professional who understands dealership fixed operations, develops people, and balances customer satisfaction with departmental profitability.

Responsibilities

• Oversee the daily operations and performance of the dealership’s Service and Parts departments.
• Develop and implement strategies to improve fixed-operations profitability, productivity, and customer satisfaction.
• Monitor key performance indicators, including repair-order count, labor hours, effective labor rate, parts sales, gross profit, technician productivity, and customer-pay business.
• Lead, coach, and develop Service and Parts managers and department employees.
• Establish departmental goals and hold team members accountable for achieving performance objectives.
• Monitor department expenses, budgets, payroll, inventory, and overall financial performance.
• Work closely with the General Manager and dealership leadership on operational and financial goals.
• Identify opportunities to increase service retention, customer-pay revenue, parts sales, and overall fixed-operations revenue.
• Ensure that proper processes are followed for repair orders, warranty work, parts, labor, and customer communication.
• Monitor technician productivity, scheduling, workflow, and staffing needs.
• Maintain strong relationships with customers and address escalated service concerns when necessary.
• Ensure that departments maintain high standards for customer service, quality, safety, and compliance.
• Analyze departmental reports and financial statements to identify trends and opportunities for improvement.
• Assist with recruiting, hiring, training, and retention of fixed-operations personnel.
• Collaborate with Sales and other dealership departments to support overall dealership goals.

Qualifications

• 8–10 years of experience in automotive dealership fixed operations or a related leadership capacity preferred.
• Previous automotive dealership management experience required.
• Experience managing or overseeing Service and Parts operations.
• Strong understanding of dealership fixed-operations processes and financial performance.
• Demonstrated ability to improve department profitability and productivity.
• Strong leadership, communication, and team-building skills.
• Ability to analyze financial and operational reports and make data-driven decisions.
• Strong customer-service and problem-solving skills.
• Ability to hold teams accountable while maintaining a positive working environment.
• Valid driver’s license and acceptable driving record.