Customer Service Field Specialist

Customer Service Field Specialist

Location: Williston, New Hampshire, United States
Employment: Direct hire, full-time

Support hospitals and healthcare teams by delivering and servicing medical equipment, providing basic equipment orientation, and resolving customer concerns. This is a local, home-daily role with no long-haul routes or overnight travel.

Schedule

Monday–Friday, 8:00 AM–4:30 PM. Some nights and weekends may be required based on customer demand.

Responsibilities

• Deliver and pick up medical equipment at hospitals and healthcare facilities in the Williston area.
• Provide basic equipment orientation and support to clinical staff.
• Build relationships through responsive, professional customer service.
• Maintain accurate delivery, pickup, and service documentation.
• Resolve customer concerns promptly and professionally.
• Load, unload, clean, inspect, and disinfect equipment according to safety and quality standards.
• Safely operate a 20-foot box truck and maintain a clean, organized vehicle and professional appearance.

Qualifications

• 2+ years of customer service, delivery, or field service experience.
• Strong communication skills and a customer-first mindset.
• Clean driving record and ability to operate a 20-foot box truck.
• Ability to lift up to 30 lbs. and push or pull up to 75 lbs.
• Comfort working in a warehouse and outdoors in local weather.
• Ability to travel, including one week of training in San Antonio, Texas, and occasional business travel by commercial airline.

Benefits

Medical, dental, and vision coverage; 401(k) with company match; accrued PTO; holidays and floating holidays; paid birthday day; paid training; and advancement opportunities.

Salary: The hourly range is not available in the source posting.