Head of Amazon Operations

AMZSPARKS LLC is hiring a senior Amazon operator to lead PPC, catalog, client success, and delivery; improve systems; and take ownership of day-to-day operations.

Role

Head of Amazon Operations / Senior Operations Manager — Full-time, remote.

The role owns the delivery department and serves as the founder’s operational right hand, improving client results, team accountability, and delivery quality. You will lead the PPC Lead, Catalog Lead, and Client Success / Delivery Manager, as well as their teams.

Responsibilities

• Review PPC strategies, catalog issues, listing content, and creatives; identify root causes and ensure high-quality work.
• Set team and individual KPIs, monitor performance, resolve missed deadlines, and maintain quality standards.
• Translate client goals into delivery plans, join important client meetings, handle escalations, and identify upsell opportunities.
• Balance workloads and identify hiring, training, or tooling needs.
• Improve ClickUp workflows, SOPs, reporting, and quality checks; identify suitable tasks for automation while maintaining quality.
• Report weekly on client performance, employee output, risks, corrective actions, and decisions needed; recommend and execute improvements.

Requirements

• 5+ years of relevant Amazon experience, including leadership in an agency, ecommerce company, or multi-brand business.
• Current or recent experience as an Operations Manager, Head of Amazon, Senior Account Director, or equivalent, leading teams and multiple accounts.
• Strong practical knowledge of Amazon PPC and catalog operations, with sound judgment on creatives, listing content, and conversion improvement.
• Working knowledge of product development, sourcing, inventory, and supply chain.
• Ability to lead experienced specialists, review their work, and address underperformance professionally.
• Confident English communication for client calls and constructive challenge.
• Practical experience using AI and automation to improve workflows.

Success measures

Within the first 90 days, establish clear department accountability, reliable performance reporting, and a prioritized improvement plan, with progress in delivery, workload management, and reduced founder involvement.

Compensation is a competitive base salary aligned with experience, with performance incentives to be discussed.