IT Operations Engineer

IT Operations Engineer

Ventura Talents is seeking an IT Operations Engineer to support enterprise infrastructure and end users. The role involves maintaining critical IT systems and providing technical support across multiple locations.

Responsibilities

• Provide Tier II/III technical support for end users and oversee daily help desk operations.
• Install, configure, maintain, and troubleshoot servers, networks, and IT infrastructure.
• Monitor system performance and help maintain uptime across multiple locations.
• Support Windows Server environments, Active Directory, network switches, routers, firewalls, and virtualization technologies.
• Diagnose and resolve hardware, software, network, and connectivity issues.
• Manage user accounts, permissions, and security policies.
• Perform system updates, backups, disaster recovery procedures, and routine maintenance.
• Document IT processes, procedures, and technical solutions.
• Collaborate with vendors and internal departments to implement technologies and improve IT operations.
• Maintain compliance with company security standards and best practices.

Qualifications

• Bachelor's degree in Information Technology, Computer Science, or a related field required.
• 2–3 years of experience in IT operations, systems administration, or network administration.
• Experience managing help desk operations.
• Strong knowledge of network infrastructure, server administration, and troubleshooting.
• Experience supporting Windows environments, Active Directory, and Microsoft technologies.
• Strong problem-solving and communication skills.
• Ability to prioritize multiple projects in a fast-paced environment.
• Ability to travel regularly between the facilities in Midway and Tazewell, Tennessee.
• Valid driver's license and reliable transportation required.