Live Chat Agent

US Energy Windows and Doors Inc. specializes in providing quality window and door solutions to homeowners, with a commitment to customer satisfaction, energy efficiency, and reliable service.

Job Overview

We are seeking a friendly, professional, and customer-focused Remote Live Chat Agent to assist customers through online chat platforms. The ideal candidate will respond to inquiries, provide product information, address customer concerns, and ensure a positive customer experience.

Key Responsibilities

• Respond to customer inquiries through live chat and online messaging platforms.
• Provide information about company products, services, and installation processes.
• Assist customers with appointment scheduling and service inquiries.
• Handle customer complaints and resolve issues professionally.
• Follow up on pending customer requests and inquiries.
• Maintain accurate records of customer interactions.
• Forward complex inquiries to the appropriate departments.
• Manage multiple chat conversations while maintaining response quality.

Qualifications

• High school diploma or equivalent.
• Previous customer service or live chat experience preferred.
• Excellent written communication and typing skills.
• Strong multitasking and problem-solving abilities.
• Basic computer and internet proficiency.
• Ability to work independently with minimal supervision.
• Reliable internet connection and suitable home office setup.

Compensation & Benefits

• $24–$30 per hour, depending on experience.
• 100% remote work opportunity.
• Paid training and onboarding.
• Paid time off and company holidays, subject to eligibility.
• Potential medical, dental, and vision benefits.
• Opportunities for career growth and advancement.
• Supportive management and team environment.