Key Account Manager

About the Role

This role focuses on building and maintaining strong relationships with key clients, driving sales growth, and ensuring customer satisfaction.

Responsibilities

• Maintain and expand relationships with client stakeholders.
• Develop strategic relationships with allocated accounts.
• Continuously propose solutions that meet client objectives to expand relationships with existing accounts.
• Seek business opportunities within Group Companies.
• Develop and present compelling proposals and presentations for various opportunities.
• Manage diverse client stakeholders from various business departments and understand their needs.
• Ensure timely and accurate delivery and fulfillment of services to customers.
• Resolve customer issues and problems, and handle complaints to maintain trust.
• Play an integral part in generating new sales that will turn into long-lasting relationships.
• Prepare regular reports of progress and forecasts to internal and external stakeholders using key account metrics.
• Serve as the primary link of communication between key customers and internal teams.

Required Skills

• Experience in IT Sales (Services & Products) and providing solutions based on customer needs.
• Excellent verbal and written communication skills.
• Strong listening and presentation skills.
• Ability to multitask, prioritize, and manage time effectively.
• Good understanding of IT Solutions and Services.