Workshop Operations Manager

Location: Ponchatoula, Louisiana, United States
Job type: Direct hire

Key Responsibilities

• Plan, coordinate, and manage workshop operations, ensuring the efficient execution of repair, assembly, and service activities.
• Coordinate and supervise subcontractors, including scheduling, performance monitoring, and quality assurance.
• Manage procurement and inventory of auxiliary materials, spare parts, consumables, and external services for workshop activities and customer projects.
• Plan, schedule, and monitor customer orders, repair jobs, and service projects in the ERP system.
• Ensure compliance with quality standards through inspections, process controls, and final quality checks before delivery.
• Manage workshop resources, including personnel, equipment, tools, and capacity, to meet customer and business requirements.
• Collaborate with sales, engineering, purchasing, and operations teams to support timely and cost-effective project execution.
• Monitor project costs, delivery schedules, and performance indicators to achieve operational and financial targets.
• Communicate with customers about repair status, technical requirements, delivery schedules, and service expectations.
• Review technical documentation, work instructions, and repair specifications to ensure accurate execution of workshop activities.
• Drive continuous improvement in productivity, quality, safety, and process efficiency.
• Ensure compliance with company policies, safety regulations, and industry standards across workshop operations.
• Maintain accurate ERP records of workshop activities, procurement, quality inspections, and project performance.
• Lead, train, and guide workshop personnel, fostering accountability, teamwork, and operational excellence.

Qualifications

• Proven experience assembling, maintaining, and repairing gearboxes and winches.
• Strong technical understanding of mechanical systems, ideally in drive technology.
• Structured, independent working style and a high level of responsibility and reliability.
• Experience in customer service or technical field service is highly desirable.
• Valid driver’s license.
• Willingness to travel, including internationally (approximately 20%).
• Strong communication skills, a team-oriented approach, and a customer-focused mindset.
• Ability to interact professionally with clients on-site and represent the company.
• Proficiency in MS Office; experience with ERP systems, such as Sage, is a plus.
• Willingness to participate in ongoing technical training and continuously develop skills.