Senior Verint Professional Services Engineer

Avisoft

India

On-site · Full-time

About the Role

We are seeking a Senior Verint Professional Services Engineer with extensive hands-on experience in Verint Enterprise Recording, Compliance, and Workforce/Customer Experience solutions. This role involves the end-to-end implementation, integration, configuration, upgrading, and troubleshooting of Verint solutions, primarily for banking and financial services clients.

Key Responsibilities

  • Install, configure, implement, upgrade, and support Verint recording and compliance solutions.
  • Configure recording, capture, storage, playback, monitoring, and integration components.
  • Integrate Verint with telephony and collaboration platforms, including SIP, PBX, ACD, Microsoft Teams, and Amazon Connect.
  • Troubleshoot recording failures, media capture issues, SIP/RTP problems, and storage, application, or connectivity challenges.
  • Perform detailed Wireshark packet analysis and Verint application and log analysis.
  • Support solution testing, user acceptance testing (UAT), validation, migration, and production go-live phases.
  • Collaborate effectively with customer technical teams and third-party vendors.
  • Conduct technical root cause analysis (RCA) and coordinate with product and support teams to resolve issues.
  • Lead Verint implementation workshops and facilitate customer technical discussions.

Required Skills

  • 5–10 years of hands-on experience with Verint Enterprise Recording, Compliance, and Workforce/Customer Experience solutions.
  • Proven experience integrating Verint solutions.
  • In-depth knowledge of SIP, RTP, VoIP, PBX, ACD, and various telephony architectures.
  • Proficiency in Windows Server administration.
  • A solid understanding of networking fundamentals, including TCP/IP, LAN/WAN, DNS, and VLANs.
  • Hands-on experience with Wireshark for packet analysis.
  • Proficiency in SQL and basic PowerShell or shell scripting.
  • Demonstrated implementation and customer-facing experience.

Good to Have

Experience with NiCE/NTRX, Microsoft Teams, Amazon Connect, VMware, Citrix, AWS/Azure, Active Directory, LDAP, or SSO.