Service Engineer - Renewable Energy (Nepal)

We are seeking a proactive and technically skilled Service Engineer to support our growing renewable energy business in Nepal. The ideal candidate will have hands-on experience with solar PV systems, solar inverters, and Battery Energy Storage Systems (BESS), along with strong troubleshooting skills and a customer-focused approach.

Responsibilities

Technical Service & Support (70%)

• Attend on-site service calls for Solar Inverter and Battery Energy Storage System (BESS) projects.
• Perform installation support, commissioning, preventive maintenance, corrective maintenance, and troubleshooting.
• Diagnose hardware, software, communication, and system performance issues.
• Provide remote and on-call technical support to customers, EPC contractors, distributors, and internal teams.
• Coordinate with regional technical support teams for issue resolution and escalations.
• Prepare detailed service reports, maintenance records, and root cause analysis (RCA) reports.
• Ensure timely resolution of customer complaints while maintaining high service standards.
• Support warranty investigations and replacement processes.
• Follow safety standards, quality procedures, and site compliance requirements.
• Maintain service tools, test equipment, and spare parts inventory.

Customer Engagement & Business Support (30%)

• Visit Independent Power Producers (IPPs), EPC contractors, developers, distributors, and key customers during non-service periods.
• Build and maintain strong customer relationships through regular technical interactions.
• Collect customer feedback, market intelligence, and competitive information.
• Support technical presentations, product demonstrations, and pre-sales activities when required.
• Coordinate with sales teams, channel partners, and project stakeholders to ensure smooth project execution.
• Identify opportunities for Annual Maintenance Contracts (AMC), system upgrades, and additional service offerings.
• Represent the organization professionally during customer meetings, technical workshops, and industry events.

Qualifications

• Bachelor's Degree or Diploma in Electrical Engineering, Electronics Engineering, Renewable Energy, or a related technical discipline.
• 2–3 years of experience in Solar PV, Solar Inverter, Battery Energy Storage Systems (BESS), or Renewable Energy service.
• Hands-on experience in commissioning, installation, maintenance, and troubleshooting of solar inverter systems.
• Knowledge of grid-connected PV systems, protection systems, SCADA, and communication protocols such as Modbus, RS485, and Ethernet.
• Familiarity with utility-scale and commercial solar power plants is an added advantage.
• Strong analytical and problem-solving abilities.
• Excellent communication and customer relationship skills.
• Willingness to travel extensively across Nepal.

Required Skills

• Experience working with leading solar inverter and BESS brands.
• Knowledge of high-voltage electrical systems.
• Experience working with IPPs, EPC companies, and utility-scale solar projects.
• Ability to read electrical single-line diagrams (SLD), wiring diagrams, and technical documentation.
• Good reporting and documentation skills.
• Basic understanding of Lithium-ion battery technologies, Power Conversion Systems (PCS), and Energy Management Systems (EMS).

Job Details

• Location: Nepal
• Experience: 2–3 Years
• Industry: Renewable Energy / Solar / Battery Energy Storage Systems (BESS)
• Function: Service Engineering / Technical Support / Field Service

Equal Opportunity Statement

We are committed to diversity and inclusivity.