Quality Manager

Quality Manager — Fitchburg, Massachusetts

Job type: Direct hire

A manufacturing company specializing in custom-engineered human-machine interface (HMI) products—including membrane switches, rubber keypads, and electromechanical assemblies—is seeking a Quality Manager to lead quality operations.

Responsibilities

• Oversee and maintain the Quality Management System (QMS), ensuring compliance with ISO 9001, AS9100, customer requirements, and applicable regulations.
• Lead, mentor, and manage the Quality and Inspection Team to meet quality objectives and operational goals.
• Develop and implement Process Control Plans, PFMEAs, and quality improvement initiatives.
• Manage internal and supplier corrective actions (CARs/SCARs), nonconformances, root cause investigations, and failure analysis.
• Oversee incoming inspections, first article inspections, and preparation of PPAP documentation.
• Manage equipment calibration programs and maintain accurate inspection and quality records.
• Review engineering drawings, specifications, and documentation for new products and orders.
• Collaborate with engineering, manufacturing, customers, and suppliers to resolve quality issues and improve processes.
• Analyze quality data, identify trends, and implement corrective and preventive measures.
• Drive continuous improvement using Lean Manufacturing, Six Sigma, and other quality methodologies.
• Coordinate quality-related engineering projects and ensure customer requirements and deadlines are met.

Benefits

• Medical, dental, and vision insurance
• Company-paid life and AD&D insurance
• Short-term and long-term disability insurance
• 401(k) retirement plan with company contribution
• Paid vacation, sick time, and holidays
• Flexible spending accounts (FSA)
• Employee Assistance Program (EAP)
• Voluntary supplemental insurance options