Window & Door Service Technician

Role Overview

Provide on-site residential service and repairs for building materials, primarily windows and doors, while delivering excellent customer service.

Key Responsibilities

• Visit customers’ homes to diagnose and repair windows, doors, cabinets, and other building materials.
• Troubleshoot issues and determine whether they result from product defects, installation errors, or other causes.
• Perform repairs, adjustments, and part replacements using hand and power tools.
• Communicate professionally with homeowners, explain repair recommendations, provide estimates, and answer questions.
• Maintain positive customer relationships and address service concerns.
• Collect payment for completed service work.
• Manage service van inventory, coordinate replacement parts, and keep the vehicle clean and organized.
• Communicate service updates and resolutions to internal sales teams.
• Follow safety procedures and maintain a clean work environment.

Employment Details

Direct hire. Benefits include medical, dental, and vision insurance; FSA; a 401(k) plan with match; paid time off and holidays; paid life and short-term disability insurance; tuition reimbursement; and an employee assistance program.